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In this guide

1. Find the restaurant2. Browse menu and add to cartSelect a variantToggle modifiers3. Customise items4. Review your cart5. Confirm and submit order6. Track your order
Customer Guide

How To Order On CravingsPH

A customer guide to browsing a public menu, placing a counter or pickup order, and tracking order status on CravingsPH.
Published March 13, 2026Updated March 13, 2026

Direct answer

Open a restaurant's public menu from search, a shared link, or a QR code at the counter. Browse items, add them to your cart with any variant or modifier customisations, review your cart, and submit. For sessionless counter or pickup orders, your order number is the main identifier and you can track the status in real time from the order tracking page.

1

Find the restaurant

Start by finding the restaurant where you want to order. You can search by name or dish on the search page, browse featured restaurants, open a shared menu link, or scan a branch QR at the counter.

If the restaurant has enabled table sessions, a table QR can also connect your order to the table. For most counter or pickup orders, opening the public menu is enough.

2

Browse menu and add to cart

On the restaurant page, browse the menu by category using the tabs at the top. Each item shows its name, price, and photo. Tap an item to see full details.

Use the quick add button to add simple items directly, or tap the item to open the detail sheet where you can select variants and modifiers before adding to cart.

What you will see

Chicken Adobo

₱180

2

Sinigang na Baboy

₱220

Kare-Kare

₱260

Select a variant

Some items come in different variants — like sizes (Small, Medium, Large) or preparations (Fried, Grilled). Each variant can have a different price. Select one before adding to cart.

What you will see

Chicken Adobo

Classic Filipino braised chicken

Size

Regular (₱180)Large (₱250)Family (₱420)

Extras

Extra Rice
+₱25
Egg
+₱20

Toggle modifiers

Modifiers are optional extras like "Extra Rice", "No Onions", or "Add Egg". Toggle them on or off. Some modifiers have an additional cost shown next to the name.

3

Customise items

The item detail sheet shows all customisation options. Select your preferred variant from the variant group, then toggle any modifiers you want. The price updates in real time as you make selections.

Use the quantity picker to add more than one of the same item. When you are happy with the configuration, tap Add to Cart.

Tip: You can add the same item multiple times with different customisations — each combination becomes a separate cart item.

4

Review your cart

Tap the floating cart button at the bottom of the screen to open the cart drawer. Review your items — each shows the item name, selected variant, modifiers, quantity, and line total.

Adjust quantities using the inline picker, or swipe to remove an item. The cart summary shows the subtotal and total at the bottom.

What you will see

Your Order

3 items

Chicken Adobo (Large)

+ Extra Rice

Qty: 2

₱550

Sinigang na Baboy

Qty: 1

₱220
Total₱770

Your cart is saved to your device. If you close the browser and come back, your items are still there as long as you return to the same restaurant.

5

Confirm and submit order

Tap Checkout from the cart drawer to open the checkout sheet. For counter or pickup orders, use the order number or guest name shown by the branch as your identifier.

Review the order summary one final time, then tap Submit Order. Some branches may ask for a counter pair code to confirm you are ordering from the venue.

What you will see

Checkout

Table number

Order summary

2x Chicken Adobo (Large)₱550
1x Sinigang na Baboy₱220
Total₱770

Tip: Keep your order number visible after checkout. Staff use it to call or hand off sessionless orders.

6

Track your order

After submitting, you land on the order tracking page. The status timeline shows where your order is in the pipeline: Submitted → Accepted → Preparing → Serving Soon → Served.

The page updates in real time. You can also find your order later from the Orders page in the bottom navigation.

What you will see

Order #1042

Submitted
Accepted
PreparingCurrent
4
Serving Soon
5
Served

Frequently asked questions

Do I need an account to order?

You can browse menus without an account, but you need to sign in before submitting an order so the restaurant knows who placed it.

What does scanning the QR code do?

A branch or counter QR opens the restaurant menu for sessionless ordering. If the restaurant uses table sessions, a table QR can also link your visit to a specific table.

Can I order without scanning a QR code?

Yes. You can find the restaurant through search, open its menu, and place an order from the browser. Some branches may ask for a counter code at checkout to confirm you are at the venue.

Can I order for takeaway or pickup?

Yes. Sessionless counter and pickup orders are the default path for many branches. Restaurants that enable table sessions may also support ordering from a table.

How do I customise my order?

Tap a menu item to open its detail sheet. Select a variant (e.g., size) and toggle any modifiers (e.g., extra rice, no onions) before adding to cart. Required modifiers like steak temperature must be selected before you can add the item.

What happens after I submit my order?

The restaurant receives your order and can accept or reject it. You see real-time status updates on the order tracking page — from submitted through preparation to serving soon.

Keep exploring

  • Find a restaurant
  • QR table ordering guide
  • View your orders
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