How To Manage Orders And Operations On CravingsPH
Direct answer
When a customer places a counter or pickup order from your public menu, it appears in your order queue with an order number and customer details when provided. Accept or reject it, then update the status as you prepare and hand it off. Between orders, use the dashboard quick actions — Add Restaurant, Manage Menu, and Set Operating Hours — to manage your setup from the owner portal. Branches that later enable table sessions can also attach orders to tables.
View incoming orders
The order queue is your command centre. It is organised into tabs: Inbox for new orders waiting for action, Accepted for orders you have confirmed, and Served for finished orders.
Each order card shows the order number, table number, item count, and time since submission. Tap an order to see the full detail view with all items, customisations, and customer information.
What you will see
#1042
NewTable 12 • 3 items
#1041
NewTable 5 • 1 items
#1040
NewTable 8 • 4 items
Tip: Check the Inbox tab regularly. Responding quickly to new orders keeps customers happy and reduces wait times.
Accept or reject an order
When you open a new order, review the items and table number. If everything looks good, tap Accept to confirm the order. The customer sees their status update to Accepted immediately.
If you cannot fulfil the order — maybe an item is out of stock — tap Reject. The customer is notified and can place a new order.
What you will see
Order #1042
NewTable 12
Once accepted, the order moves to the Accepted tab and the customer's status updates in real time.
Update order status
After accepting, move the order through the fulfilment pipeline using the status dropdown: Preparing → Ready to Serve → Served. Each transition notifies the customer.
Mark an order as Ready to Serve when the food is plated and leaving the kitchen for the table. Mark it as Served once it reaches the guest.
What you will see
Order #1042
PreparingUpdate status
Tip: The Ready to Serve status tells the customer their food is on its way. Use it to set expectations.
Configure branch settings
The branch settings page gives you control over your branch's operational status. The main toggle is the ordering switch — turn it off to temporarily stop accepting new orders while keeping your listing visible.
You can also update your branch details: address, phone number, amenities, and the QR code for your tables.
What you will see
Branch Settings
Accept orders
When enabled, customers can order from their table
Manage operating hours
The weekly hours editor lets you update operating hours for any day of the week. Add multiple time slots per day for split schedules (e.g., lunch and dinner service).
Hours are displayed on your public listing so customers know when you are open before they visit.
Frequently asked questions
How do I know when a new order comes in?
New orders appear in the Inbox tab of your order queue. The tab shows a count badge so you can see at a glance if anything needs attention. Sessionless orders show the order number and customer name when provided; table-session orders show the table context.
What are table sessions?
Table sessions are optional advanced setup for branches that want table QR ordering. A session starts when a customer scans the QR code at a table and stays active until the table is closed out. New branches do not need table sessions to accept counter or pickup orders.
Can I edit my menu while orders are coming in?
Yes. Menu changes take effect immediately. You can add or remove categories, items, variants, and modifiers at any time without disrupting active orders.
What order statuses are available?
Orders move through: New → Accepted → Preparing → Ready → Completed. You can also reject an order or mark it as cancelled.
Can I deactivate a table?
Yes, if your branch uses table sessions. Each table has an active toggle. Deactivated tables stop accepting QR scans but existing sessions are unaffected.
Can I temporarily disable ordering?
Yes. The branch settings page has an ordering toggle. Turn it off to stop accepting new orders while keeping your listing visible.